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Excel 2013 32 bit freezes when trying to refresh BI queries

May 20, 2015 at 5:47 PM
We have one user that Excel 2013 32 bit freezes when trying to refresh BI queries. If another users logs on to his machine it works fine. If the user with the issue logs on someone else's machine it freezes. We removed Office 365 & scrubbed the machine, downloaded all window updates, rebuilt the users profile, nothing helps.
The odd thing is, it runs fine if he runs it in safe mode.
All add ins have been disabled.
May 20, 2015 at 9:33 PM
If all add-ins have been disabled, then you're not reporting an issue with OLAP PivotTable Extensions, right? I'm not sure if this is the best forum for general Excel help if it's not related to this OLAP PivotTable Extensions add-in.
May 20, 2015 at 9:44 PM
All other add-ins were disabled.
May 21, 2015 at 1:06 AM
If you disable OLAP PivotTable Extensions do you experience the same problem?

What do you mean by BI queries exactly? PivotTables? What is the data source? Are you using Power Pivot? What's the query? How do you think this relates to my add-in?